We have recently made changes to our policy returns Policy
Return or exchange an item - our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
We are working on the idea to put our planetarium on line. This will be found on the owners support site. At present this is on the planning stage Now the StarChild site is complete work on the support site can begin.
We are now working on colours and designs for adult charts. These will have a different look and will include an adult guide. We hope to have these available by the end of July.
If you have a chart constructed before 2001 you are entiltaled to a star dedication in our planetarium. Charts made in 1995-2001 will be marked “osiris” or “osiris-isis-duat“. Charts prior to 1995 were not named. If you have one of our charts constructed before 2001, please contact us as soon as possible.
Calling all owners of charts dated before 2004
We use PalPal for a good reason. If you have a PayPal account, your bank and credit card details are never seen by us here a t StarChild. We pay PayPal for this service so our customers can feel more secure. We strongly recommend you use PayPal for all your Internet purchases if possible.
Why we use PayPal
A warm Welcome to all who are returning to the starchild.co site. Also a warm welcome to those who are visiting for the first time.
NEWS IN BRIFE
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